■ Consumer broadcast solutions
■  Store manager notification
■  Truck driver notification

When you find yourself faced with the need to issue a product recall, time is of the essence. You are charged with notifying the affected parties immediately in order to avoid the potential lawsuits, human health issues, and costly damaged customer relationships. You need to act fast by enlisting the assistance of a partner who has the experience, technology and ability to get the word out immediately. You need GroupCast.

GroupCast has helped scores of clients quickly set up and execute effective outbound, telephone-based messaging campaigns - in as little as a few hours. By choosing us as your product recall messaging solutions provider, you are aligning yourself with a partner who has already leveraged its time-tested processes and technologies to successfully contact millions of people to address mission-critical situations.

GroupCast takes very seriously the responsibility our customers place upon us every they time enlist our services for a product recall messaging campaign. We know that timing is everything when a product recall situation arises, so we strive to keep ourselves in a state of continual readiness and preparation. At GroupCast, we offer you the following advantages:

•	Set up a campaign online: Our easy-to-use Web interface allows you to set up new campaigns in minutes. We allow you to upload your own recipient lists and outgoing messages. Or, you have the option of using our text-to-speech feature to deliver high-quality messages in a professional, warm-sounding male or female voice.
•	Robust reporting and data export: It is not enough to make calls: You want to know what happened after the campaign has run its course. How many homes answered live or by machine? How many calls were undelivered due to busy signals, no answer or other reasons? GroupCast's robust reporting system will show you all of these details and more, including the ability to drill down to learn how specific phone numbers may have answered. In addition, once your broadcast is complete you have the ability to export the calling results for importation back to your CRM or ERP system.
•	Super-high call volume capacity: Our advanced calling system can target up to 500,000 phone numbers per hour, meaning that your entire recall campaign could be executed within minutes or hours after launch.
•	Delivery of your Caller-ID. Call recipients see a customized Caller ID: Our research has shown that including a Caller ID with every outbound call increases the response rate, so every call our system makes is delivered with a custom Caller ID to let your end users know who is calling.
•	Delivery via the traditional telephone system: We have sidestepped the trend toward VoIP broadcasting which leverages packetized data sent over the Internet. Instead, our calls go out via the traditional telephone system. VoIP is less reliable for the tracking of calls and call status, which are essential factors in our ability to give you an accurate, post-campaign report of how many calls were completed successfully.
•	You pay only for connected calls: You pay only for successfully-connected calls, not for busy signals or disconnected lines.
•	Allow call recipients to connect back to your call center: GroupCast takes outbound messaging to another level by allowing call recipients to opt to speak directly with representatives in your call center. Our system can even control the number of hourly outbound calls in order to lighten resultant incoming call load for your inbound call center

GroupCast has managed scores of product recall campaigns including national and regional recalls involving:
   •  Toys
   •  Frozen Food
   •  Ground Beef
   •  Canned Goods
   •  Dry Good
   •  Medicine

In addition to our product recall messaging experience, GroupCast has executed hundreds of outbound, telephone-based messaging campaigns with aggregate volume exceeding 80 million calls. Our past and current clients belong to multiple industries, including consumer products, financial, healthcare, staffing, network marketing, retail, political, K-12 education and college-level education.

GroupCast was formed in 2002 by Joseph Palacios and Paul Langhorst to serve several niche markets in the interactive voice response (IVR) services industry. The telephone broadcast solution they soon developed enables a recorded voice message to be broadcast to large lists of recipients very quickly. Voice broadcast combines the speed of email, the in-home delivery aspect of direct mail, and the warmth of a human voice. GroupCast has arguably one of the most advanced and user-friendly telephone broadcast services available in the United States today.

The GroupCast product recall messaging system is built upon a robust platform that combines the security of data encryption with the system reliability of redundant platforms. Our architecture includes:

•	128-bit SSL Encryption: All data handled by our system is protected by robust data security provide by GeoTrust 128-bit SSL encryption technology. Encryption is a data scrambling method designed to prevent unauthorized eavesdropping on electronic data. With GroupCast, your data is safe from unauthorized monitoring.
•	Robust, Redundant Platform: Our outbound calls originated from two interconnected platforms that are monitored 24x7x365. Both platforms have direct access to two primary telephone carriers and are located in Class 5 telecom co-location facilities. All of this means that your scheduled calls will go out as planned, despite the unlikely event of failure of a single co-location facility or telephone carrier.

To start a campaign, fill out our Web form to request a call from one of our sales representatives. If you have urgent needs, your broadcasts can be launched in hours. GroupCast offers both self-service and managed-service programs. Here is how easy it is to launch a new campaign with GroupCast:

1. Upload Your Target List
	Once you have set up an online account, it is time to upload your target user list. Acceptable formats include .txt and CSV files. The list you upload can include additional data fields beyond just names and phone numbers: you can designate almost any type of information about call recipients, such as their loyalty club ID, titles, their geographical location, types of products they have bought from you in the past, etc. This makes it easy to execute your current or future product recall campaigns in a speedy manner: just access our convenient online interface to select the criteria for the users whom you would like to receive calls for a particular campaign. You can create multiple lists based upon your initial target list, and you can upload updated target lists at any time as the data evolves and changes.
2. Create a Message
	Next, create your outgoing message to be played to your call recipients. This is simply done by calling our toll free record line, or you can up load professionally recorded messages in .wav format or use our natural-sounding male or female text-to-speech system. You can even record different messages for live vs. machine answer or multiple messages for different campaigns or sub-campaigns and then assign different list criteria to those messages.
3. Launch Campaign
	Launching your campaign is easy: just specify a start date and time and we do the rest. Our system automatically navigates voicemail systems for land lines and cell phones depending upon the telephone carrier, making for a faster, more efficient call times. And, we can detect whether a human or a voicemail system has answered our call.
	Upon completion of the campaign, you can access online a full tracking report that shows you the number of calls completed successfully, the duration of individual calls, and how many times a given number was tried before it was answer successfully.

Contact GroupCast for your other customer communication needs, including:

Contact us right now and find out why GroupCast is your quick-response, comprehensive product recall messaging solutions partner.